All Systems Operational
delaGATE ? Operational
Canvas Learning Management System Operational
dccc.edu Website ? Operational
Online Student Registration Operational
DegreeWorks Student Planning ? Operational
Online Payments Operational
Network Services ? Operational
Wireless Connectivity Operational
Telecommunications ? Operational
Office 365 for Employees Operational
Banner Applications for Employees Operational
Duo 2-Step Authentication for Employees Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Admin Panel Operational
Google Apps Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Zoom Operational
Zoom Video Webinars Operational
Zoom Group Messaging Operational
Zoom Telephone Services Operational
Zoom Meetings Operational
Zoom Software Operational
support.dccc.edu ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 5, 2020
Completed - The scheduled maintenance has been completed.
Jun 5, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 13:30 EDT
Scheduled - Network services will be unavailable during this outage, including the following:

• Wireless Connectivity
• Telephone
• Internet
• Printing
• Network storage
• Building Management Systems
Jun 4, 19:07 EDT
Jun 4, 2020
Completed - The scheduled maintenance has been completed.
Jun 4, 21:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:01 EDT
Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Jun 4, 17:20 EDT
Jun 3, 2020
Resolved - This incident has been resolved.
Jun 3, 14:48 EDT
Identified - We have identified the issue with support.dccc.edu and have put a temporary work around in place. A permanent fix should be completed in the next 48 hours, once the vendor can process the necessary changes.
Jun 1, 20:00 EDT
Investigating - When attempting to reach the Support Center from inside the college network, including VPN, a certificate error appears. We are aware of this issue and are working diligently to resolve it.
May 30, 12:46 EDT
Jun 2, 2020

No incidents reported.

Jun 1, 2020
Resolved - All issues with delaGATE, DegreeWorks, Registration and Banner have been resolved. The root cause was the expiration of a trusted root certificate, which was performed by a third-party vendor. We apologize for the inconvenience this caused.
Jun 1, 20:01 EDT
Update - We are continuing to investigate this issue.
Jun 1, 18:28 EDT
Update - We are continuing to investigate this issue.
Jun 1, 16:56 EDT
Investigating - We are currently investigating this issue.
Jun 1, 16:56 EDT
May 31, 2020

No incidents reported.

May 30, 2020
Postmortem - Read details
May 30, 11:45 EDT
Resolved - This incident has been resolved.
May 30, 11:44 EDT
Update - We are continuing to investigate this issue.
May 30, 10:43 EDT
Investigating - Avaya IX workplace softphone application is experiencing issue on Android phones. We are aware of the issue and are working diligently to resolve it.
May 30, 10:41 EDT
May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 09:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 12, 10:36 EDT
Scheduled - Services Impacted
Some network services will be intermittently unavailable during the maintenance period.
The services that will be impacted are:
• Wireless Access
• Email archive
• BDM (Banner Document Management)
• CAPP printing
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Network Printing
• VPN Connectivity
All services are expected to be fully restored by 10 PM
May 12, 10:36 EDT
May 28, 2020

No incidents reported.

May 27, 2020
Postmortem - Read details
May 27, 16:22 EDT
Resolved - This incident has been resolved.
May 27, 16:21 EDT
Update - We are continuing to investigate this issue.
May 26, 13:14 EDT
Investigating - Wireless connectivity is unavailable at this time. We are aware of the situation and working toward a solution. Thank you for your patience.
May 26, 13:14 EDT
May 26, 2020
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - This incident has been resolved.
May 22, 18:15 EDT
Update - We are continuing to investigate this issue.
May 22, 18:15 EDT
Update - We are continuing to investigate this issue.
May 22, 16:13 EDT
Update - We are continuing to investigate this issue.
May 22, 16:12 EDT
Investigating - This is related to server maintenance that is running longer than expected. These services should be restored shortly.
May 22, 16:11 EDT
Completed - The scheduled maintenance has been completed.
May 22, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 19, 18:35 EDT
Scheduled - Planned Activities:

1. Academic and Administrative Services:
Outage Time Frame:
Affected Campuses: ALL INTERNAL AND EXTERNAL USERS

Service(s) Impacted (Administrative and Academic):

• DCCC website
• delaGATE and delaGATE accessed applications such as:

o Argos
o Banner 9
o BCM
o CampusESP
o CampusLogic
o Canvas
o Career Coach
o Course Evaluations
o Degree works
o Google Apps
o In-Person Tutoring Scheduling
o Library Databases
o NeoGov
o Office 365 Applications
o Online Tutoring
o Online Orientation
o Phone Directory
o Parchment
o SignalVine
o Sirsi
o Smarthinking
o Starfish
o Student Calendar
o Student Email
o Student Registration and Schedules
o Student Records and Bill Payment
o Support Center
o Transfer Check
o Zoom

• Communitarian website
• Cashnet
• Bomgar remote support
• EZ Proxy
• Telephone Systems
• SARSWeb
• QLESS
• Building Management Systems
• On Campus Internet Access
• VPN services
• Wireless access
• 2 Step Verification

2. Banner Services:

• Banner INB/SSB
• BDM (Banner Document Management)
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Direct Deposit


All services are expected to be restored by
May 19, 18:35 EDT
Resolved - Closing this incident. Until we receive a fix you need to add notes via the Notes icon. If you need to modify or delete notes, or use the Petitions or GPA Calc tabs you need to use Firefox.
May 22, 13:01 EDT
Update - We are continuing to investigate this issue.
May 20, 13:20 EDT
Investigating - Chrome is in the process of pushing Version 83.0.4103.61. Once that upgrade is applied the Notes, Petitions and GPA Calc tabs do not function. If you only need to add Notes you can click on the Notes icon at the top center of the degree audit. Notes will also still appear in degree audits. As a workaround if you need to modify or delete Notes, or if you need to use the Petition or GPA Calc tabs you can use the Firefox browser until this issue is resolved.
May 20, 13:12 EDT