Delaware County Community College Status

All Systems Operational

delaGATE Operational

Canvas Learning Management System Operational

dccc.edu Website Operational

Online Student Registration Operational

DegreeWorks Student Planning Operational

Online Payments Operational

Network Services Operational

Wireless Connectivity Operational

Telecommunications Operational

Office 365 for Employees Operational

Banner Applications for Employees Operational

Duo 2-Step Authentication for Employees Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Admin Panel Operational

Google Apps Operational

Google Apps Docs Operational

Google Apps Calendar Operational

Google Apps Gmail Operational

Google Apps Drive Operational

Google Apps Hangouts Operational

Google Apps Sheets Operational

Zoom Operational

Zoom Video Webinars Operational

Zoom Group Messaging Operational

Zoom Telephone Services Operational

Zoom Meetings Operational

Zoom Software Operational

support.dccc.edu Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 5, 2020

Network Maintenance - 3249 area Academic Building

Completed - The scheduled maintenance has been completed.
Jun 5, 14:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 13:30 EDT

Scheduled - Network services will be unavailable during this outage, including the following:

• Wireless Connectivity
• Telephone
• Internet
• Printing
• Network storage
• Building Management Systems
Jun 4, 19:07 EDT

Jun 4, 2020

Banner Maintenance Notice

Completed - The scheduled maintenance has been completed.
Jun 4, 21:20 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:01 EDT

Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Jun 4, 17:20 EDT

Jun 3, 2020

Support center unreachable from VPN and Inside college

Resolved - This incident has been resolved.
Jun 3, 14:48 EDT

Identified - We have identified the issue with support.dccc.edu and have put a temporary work around in place. A permanent fix should be completed in the next 48 hours, once the vendor can process the necessary changes.
Jun 1, 20:00 EDT

Investigating - When attempting to reach the Support Center from inside the college network, including VPN, a certificate error appears. We are aware of this issue and are working diligently to resolve it.
May 30, 12:46 EDT

Jun 2, 2020

No incidents reported.

Jun 1, 2020

Degree Works outage

Resolved - All issues with delaGATE, DegreeWorks, Registration and Banner have been resolved. The root cause was the expiration of a trusted root certificate, which was performed by a third-party vendor. We apologize for the inconvenience this caused.
Jun 1, 20:01 EDT

Update - We are continuing to investigate this issue.
Jun 1, 18:28 EDT

Update - We are continuing to investigate this issue.
Jun 1, 16:56 EDT

Investigating - We are currently investigating this issue.
Jun 1, 16:56 EDT

May 31, 2020

No incidents reported.

May 30, 2020

Partial Telephone System Outage

Postmortem - Read details
May 30, 11:45 EDT

Resolved - This incident has been resolved.
May 30, 11:44 EDT

Update - We are continuing to investigate this issue.
May 30, 10:43 EDT

Investigating - Avaya IX workplace softphone application is experiencing issue on Android phones. We are aware of the issue and are working diligently to resolve it.
May 30, 10:41 EDT

May 29, 2020

Scheduled Network and Server Maintenance

Completed - The scheduled maintenance has been completed.
May 29, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 09:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 12, 10:36 EDT

Scheduled - Services Impacted
Some network services will be intermittently unavailable during the maintenance period.
The services that will be impacted are:
• Wireless Access
• Email archive
• BDM (Banner Document Management)
• CAPP printing
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Network Printing
• VPN Connectivity
All services are expected to be fully restored by 10 PM
May 12, 10:36 EDT

May 28, 2020

No incidents reported.

May 27, 2020

Wireless connectivity unavailable

Postmortem - Read details
May 27, 16:22 EDT

Resolved - This incident has been resolved.
May 27, 16:21 EDT

Update - We are continuing to investigate this issue.
May 26, 13:14 EDT

Investigating - Wireless connectivity is unavailable at this time. We are aware of the situation and working toward a solution. Thank you for your patience.
May 26, 13:14 EDT

May 26, 2020

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

Billing and Financial Aid information cannot be accessed.

Resolved - This incident has been resolved.
May 22, 18:15 EDT

Update - We are continuing to investigate this issue.
May 22, 18:15 EDT

Update - We are continuing to investigate this issue.
May 22, 16:13 EDT

Update - We are continuing to investigate this issue.
May 22, 16:12 EDT

Investigating - This is related to server maintenance that is running longer than expected. These services should be restored shortly.
May 22, 16:11 EDT

Emergency Network Maintenance - delaGATE and dccc.edu Outage

Completed - The scheduled maintenance has been completed.
May 22, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
May 19, 18:35 EDT

Scheduled - Planned Activities:

1. Academic and Administrative Services:
Outage Time Frame:
Affected Campuses: ALL INTERNAL AND EXTERNAL USERS

Service(s) Impacted (Administrative and Academic):

• DCCC website
• delaGATE and delaGATE accessed applications such as:

o Argos
o Banner 9
o BCM
o CampusESP
o CampusLogic
o Canvas
o Career Coach
o Course Evaluations
o Degree works
o Google Apps
o In-Person Tutoring Scheduling
o Library Databases
o NeoGov
o Office 365 Applications
o Online Tutoring
o Online Orientation
o Phone Directory
o Parchment
o SignalVine
o Sirsi
o Smarthinking
o Starfish
o Student Calendar
o Student Email
o Student Registration and Schedules
o Student Records and Bill Payment
o Support Center
o Transfer Check
o Zoom

• Communitarian website
• Cashnet
• Bomgar remote support
• EZ Proxy
• Telephone Systems
• SARSWeb
• QLESS
• Building Management Systems
• On Campus Internet Access
• VPN services
• Wireless access
• 2 Step Verification

2. Banner Services:

• Banner INB/SSB
• BDM (Banner Document Management)
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Direct Deposit

All services are expected to be restored by
May 19, 18:35 EDT

DegreeWorks partial loss of functionality after Chrome 83 upgrade

Resolved - Closing this incident. Until we receive a fix you need to add notes via the Notes icon. If you need to modify or delete notes, or use the Petitions or GPA Calc tabs you need to use Firefox.
May 22, 13:01 EDT

Update - We are continuing to investigate this issue.
May 20, 13:20 EDT

Investigating - Chrome is in the process of pushing Version 83.0.4103.61. Once that upgrade is applied the Notes, Petitions and GPA Calc tabs do not function. If you only need to add Notes you can click on the Notes icon at the top center of the degree audit. Notes will also still appear in degree audits. As a workaround if you need to modify or delete Notes, or if you need to use the Petition or GPA Calc tabs you can use the Firefox browser until this issue is resolved.
May 20, 13:12 EDT