Update - Crown Castle Fiber Splicers are on site. Fiber has been cut in half and will need to be re-spliced.
Jul 18, 14:42 EDT
Update - The fiber break is also impacting one of our internet service providers which shares the same fiber path. No updates on an estimated restoration time-frame are available.
Jul 18, 14:34 EDT
Identified - Our fiber provider has identified the issue. The fiber break is significant and it may take some time to restore connectivity. This issue is impacting multiple customers.
Jul 18, 14:16 EDT
Update - We believe that the fiber connection connecting Upper Darby to external resources has been severed. We are working to have a repair crew dispatched.
Jul 18, 11:27 EDT
Investigating - All networking and telephone services at the Upper Darby Campus are down. We are investigating the issue.
Jul 18, 11:23 EDT
delaGATE ? Operational
Canvas Learning Management System Operational
dccc.edu Website ? Operational
Online Student Registration Operational
DegreeWorks Student Planning Operational
Online Payments Operational
Network Services ? Partial Outage
Wireless Connectivity Operational
Office 365 for Employees Operational
Banner Applications for Employees Operational
Duo 2-Step Authentication for Employees Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Admin Panel Operational
Google Apps Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Zoom Operational
Zoom Video Webinars Operational
Zoom Group Messaging Operational
Zoom Telephone Services Operational
Zoom Meetings Operational
Zoom Software Operational
support.dccc.edu ? Operational
90 days ago
97.7 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
1. Network/Server Maintenance:
Outage Time Frame: 8:00 am to 5:00 pm
Affected Campuses: All

Services Impacted

Some network services will be intermittently unavailable during the maintenance period.
The services that will be impacted are:

• Banner INB/SSB
• Wireless Access
• delaGATE
• EZ Proxy
• Single Sign On
• Online Registration
• DegreeWorks
• DCCC Website
• Canvas
• Google Apps for Staff and Students
• Smarthinking
• TransferCheck
• BDM (Banner Document Management)
• CAPP printing
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Network Printing
• SARS
• VPN
• Webfocus
• Support.dccc.edu


All services are expected to be fully restored by 5 PM.
Posted on Jul 18, 11:36 EDT
Past Incidents
Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019
Resolved - Redundant equipment has been installed. This issue has been resolved.
Jul 13, 18:10 EDT
Monitoring - All remaining services have been restored.
Jul 12, 19:34 EDT
Update - Student Registration is now accessible.
Jul 12, 18:52 EDT
Update - We have restored most services, using secondary equipment. The Banner database is back online, but it is not yet accessible. The DBA team is working on restoring all remaining Banner systems, which we estimate to be complete in the next 2 hours. Until this work is complete, Registration, BCM, Direct Deposit, Online Payments, DegreeWorks and Administrative Banner are inaccessible.
Jul 12, 18:47 EDT
Identified - At 10:10am, a critical issue occured causing our Storage array to disconnect from our virtual servers, rending many systems inaccessible. A workaround was put into place and service to delaGATE and dccc.edu was restored around 2:44pm. We continue to work on full restoration of services.
Jul 12, 16:42 EDT
Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.