All Systems Operational
delaGATE ? Operational
Canvas Learning Management System Operational
dccc.edu Website ? Operational
Online Student Registration Operational
DegreeWorks Student Planning Operational
Online Payments Operational
Network Services ? Operational
Wireless Connectivity Operational
Office 365 for Employees Operational
Banner Applications for Employees Operational
Duo 2-Step Authentication for Employees Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Admin Panel Operational
Google Apps Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Zoom Operational
Zoom Video Webinars Operational
Zoom Group Messaging Operational
Zoom Telephone Services Operational
Zoom Meetings Operational
Zoom Software Operational
support.dccc.edu ? Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 21, 2019
Completed - The scheduled maintenance has been completed.
Nov 21, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 05:00 EST
Scheduled - Marple Campus, Marple STEM, Founder’s Hall, 1st and 3rd Floor, Marple Tech Building

Services Impacted (Administrative and Academic):

Network services will be unavailable during this outage, including the following:

• Wireless Connectivity
• Telephone
• Internet
• Printing
• Network storage
• Building Management Systems
Nov 19, 15:22 EST
Nov 20, 2019

No incidents reported.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019
Completed - The scheduled maintenance has been completed.
Nov 15, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 17:00 EST
Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Nov 14, 15:07 EST
Completed - The scheduled maintenance has been completed.
Nov 15, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 17:00 EST
Scheduled - Services Impacted
Some network services will be intermittently unavailable during the maintenance period.
The services that will be impacted are:
• Wireless Access
• Email archive
• BDM (Banner Document Management)
• CAPP printing
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Network Printing
• VPN Connectivity
All services are expected to be fully restored by 10 PM
Nov 11, 18:08 EST
Resolved - This incident has been resolved.
Nov 15, 18:13 EST
Monitoring - We were unable to get a satisfactory resolution from our vendor, so we migrated the functionality that was not working to new software. We have completely rebuilt the functionality and were able to re-synchronize all the affected groups. We are continuing to monitor the situation, but all users should now be able to login without issue.

We apologize for any inconvenience that this outage caused, If you have any trouble logging in, please contact the IT Support Center at 610-359-5211.
Oct 6, 01:54 EDT
Update - We continue to work with our vendor on a resolution. We have two potential workarounds that we are working on. If you have trouble logging in please contact the OIT Support Center @ 610-359-5211 for assistance.

We appreciate your patience while we work through this issue,
Oct 5, 13:23 EDT
Identified - The product used to automatically provision accounts and permissions has a defect which is causing valid user accounts to be disabled. This impacts delaGate logins, Computer logins and wireless logins. We software vendor has acknowledged the problem and we are working around the clock with them to get a resolution. We apologize for the inconvenience this is causing.
Oct 5, 08:48 EDT
Completed - The scheduled maintenance has been completed.
Nov 15, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 14:00 EST
Scheduled - Network services will be unavailable during this outage, including the following:

• Wireless Connectivity
• Telephone
• Internet
• Printing
• Network storage
• Building Management Systems
Nov 15, 13:49 EST
Nov 14, 2019
Completed - The scheduled maintenance has been completed.
Nov 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:00 EST
Scheduled - Affected Campuses: Marple Academic Building, 1st Floor
Marple STEM, 1st, 2nd and 3rd Floors
Phoenixville Campus


Services Impacted (Administrative and Academic):

Network services will be unavailable during this outage, including the following:

• Wireless Connectivity
• Telephone
• Internet
• Printing
• Network storage
• Building Management Systems

All services are expected to resume by 8:00 a.m.
Nov 11, 17:59 EST
Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 17:00 EST
Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Nov 6, 11:51 EST
Nov 7, 2019
Completed - The scheduled maintenance has been completed.
Nov 7, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 05:00 EST
Scheduled - Affected Campuses: Marple campus
Founders Hall, 3rd Floor
Advanced Technology Center
Marple STEM, 2nd Floor

Network services will be unavailable during this outage, including the following:

• Wireless Connectivity
• Telephone
• Internet
• Printing
• Network storage
• Building Management Systems
Nov 5, 10:48 EST