delaGate Account Issues
Monitoring - We were unable to get a satisfactory resolution from our vendor, so we migrated the functionality that was not working to new software. We have completely rebuilt the functionality and were able to re-synchronize all the affected groups. We are continuing to monitor the situation, but all users should now be able to login without issue.

We apologize for any inconvenience that this outage caused, If you have any trouble logging in, please contact the IT Support Center at 610-359-5211.
Oct 6, 01:54 EDT
Update - We continue to work with our vendor on a resolution. We have two potential workarounds that we are working on. If you have trouble logging in please contact the OIT Support Center @ 610-359-5211 for assistance.

We appreciate your patience while we work through this issue,
Oct 5, 13:23 EDT
Identified - The product used to automatically provision accounts and permissions has a defect which is causing valid user accounts to be disabled. This impacts delaGate logins, Computer logins and wireless logins. We software vendor has acknowledged the problem and we are working around the clock with them to get a resolution. We apologize for the inconvenience this is causing.
Oct 5, 08:48 EDT
Uptime over the past 90 days. View historical uptime.
delaGATE ? Operational
Canvas Learning Management System Operational
dccc.edu Website ? Operational
Online Student Registration Operational
DegreeWorks Student Planning Operational
Online Payments Operational
Network Services ? Operational
Wireless Connectivity Operational
Office 365 for Employees Operational
Banner Applications for Employees Operational
Duo 2-Step Authentication for Employees Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Admin Panel Operational
Google Apps Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Zoom Operational
Zoom Video Webinars Operational
Zoom Group Messaging Operational
Zoom Telephone Services Operational
Zoom Meetings Operational
Zoom Software Operational
support.dccc.edu ? Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Banner Maintenance Notice
Completed - The scheduled maintenance has been completed.
Oct 10, 16:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 15:10 EDT
Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Oct 10, 15:05 EDT
Banner Maintenance Notice
Completed - The scheduled maintenance has been completed.
Oct 10, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 10:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 9, 17:28 EDT
Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Oct 8, 17:28 EDT
Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 4, 2019
Banner Maintenance Notice Friday October 4, 2019 5pm to 10pm
Completed - The scheduled maintenance has been completed.
Oct 4, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 17:00 EDT
Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Oct 3, 09:26 EDT
Network and Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 4, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 17:00 EDT
Scheduled - We will be performing Server Maintenance Friday evening from 5:00 p.m. until 10:00 p.m. The following systems will be intermittently impacted:

• dccc.edu Web site
• Faculty Web sites
• delaGATE
• Library Databases
• Wireless Networking

Thank you for your patience while we improve our systems.
Sep 30, 17:55 EDT
Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 4, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 05:00 EDT
Scheduled - Planned Activities:

1. Academic and Administrative Services:
Outage Time Frame:
Affected Campuses: ALL INTERNAL AND EXTERNAL USERS

Service(s) Impacted (Administrative and Academic):

• DCCC website
• delaGATE and delaGATE accessed applications such as:

o Argos
o Banner 9
o BCM
o CampusESP
o CampusLogic
o Canvas
o Career Coach
o Course Evaluations
o Degree works
o Google Apps
o In-Person Tutoring Scheduling
o Library Databases
o NeoGov
o Office 365 Applications
o Online Tutoring
o Online Orientation
o Phone Directory
o Parchment
o SignalVine
o Sirsi
o Smarthinking
o Starfish
o Student Calendar
o Student Email
o Student Registration and Schedules
o Student Records and Bill Payment
o Support Center
o Transfer Check
o Zoom

• Communitarian website
• Cashnet
• Bomgar remote support
• EZ Proxy
• Telephone Systems
• SARSWeb
• QLESS
• Building Management Systems
• On Campus Internet Access
• VPN services
• Wireless access
• 2 Step Verification

2. Banner Services:

• Banner INB/SSB
• BDM (Banner Document Management)
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Direct Deposit


All services are expected to be restored by 8:00 a.m.
Sep 30, 16:54 EDT
Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.

Sep 30, 2019

No incidents reported.

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