All Systems Operational
delaGATE ? Operational
Canvas Learning Management System Operational
dccc.edu Website ? Operational
Online Student Registration Operational
DegreeWorks Student Planning ? Operational
Online Payments Operational
Network Services ? Operational
Wireless Connectivity Operational
Telecommunications ? Operational
Office 365 for Employees Operational
Banner Applications for Employees Operational
Duo 2-Step Authentication for Employees Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Admin Panel Operational
Google Apps Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Zoom Operational
Zoom Video Webinars Operational
Zoom Group Messaging Operational
Zoom Telephone Services Operational
Zoom Meetings Operational
Zoom Software Operational
support.dccc.edu ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to clear a license issue the Avaya Aura Messaging Server, that handles all voice mailbox messages for the College, needs to be rebooted. The reboot is expected to take between 5-10 minutes. While the server is rebooting new voice mails can still be left and retrieved. During the reboot old voice mails may not be retrievable. If you access your voice mailbox during the reboot you may receive a message that says "Services are Limited.

The reboot has been scheduled for Monday July 13th, 2020 from 10pm to 10:10pm. Voice Menu's will not be affected by this work.
Posted on Jul 13, 17:20 EDT
Past Incidents
Jul 14, 2020

No incidents reported today.

Jul 13, 2020

No incidents reported.

Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020
Completed - The scheduled maintenance has been completed.
Jul 10, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 08:00 EDT
Scheduled - The Telecommunication Servers that control the calls to Telephones, Voice mailboxes and menu's need to be upgraded to the latest software release. The upgrade is necessary to keep the Servers up to date with all current manufacturer software patches and improve performance.

The upgrade has been scheduled for Friday July 10, 2020 from 8am to 4pm. Telephone calls may be interrupted for up to 5 minutes between 8am and 12pm and up to 5 minutes between 12pm and 4pm.
Jul 7, 10:30 EDT
Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020
Resolved - This incident has been resolved.
Jul 7, 10:42 EDT
Investigating - Wireless connectivity is unavailable at this time. We are aware of the situation and working toward a solution. Thank you for your patience.
Jul 6, 21:08 EDT
Jul 6, 2020
Completed - The scheduled maintenance has been completed.
Jul 6, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 08:00 EDT
Scheduled - A third party vendor has issued a critical security patch which will be applied to several network devices during this window.

Outage Time Frame: Monday, July 6th - 8am to 9am
Affected Campuses: ALL INTERNAL AND EXTERNAL USERS

Service(s) Impacted (Administrative and Academic):

• DCCC website
• delaGATE and delaGATE accessed applications such as:

o Argos
o Banner 9
o BCM
o CampusESP
o CampusLogic
o Canvas
o Career Coach
o Course Evaluations
o Degree works
o Google Apps
o In-Person Tutoring Scheduling
o Library Databases
o NeoGov
o Office 365 Applications
o Online Tutoring
o Online Orientation
o Phone Directory
o Parchment
o SignalVine
o Sirsi
o Smarthinking
o Starfish
o Student Calendar
o Student Email
o Student Registration and Schedules
o Student Records and Bill Payment
o Support Center
o Transfer Check
o Zoom

• Communitarian website
• Cashnet
• Bomgar remote support
• EZ Proxy
• Telephone Systems
• SARSWeb
• QLESS
• Building Management Systems
• On Campus Internet Access
• VPN services
• Wireless access
• 2 Step Verification

2. Banner Services:

• Banner INB/SSB
• BDM (Banner Document Management)
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Direct Deposit
Jul 2, 14:32 EDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.