All Systems Operational
Uptime over the past 90 days. View historical uptime.
delaGATE ? Operational
Canvas Learning Management System Operational
dccc.edu Website ? Operational
Online Student Registration Operational
DegreeWorks Student Planning ? Operational
Online Payments Operational
Network Services ? Operational
Wireless Connectivity Operational
Telecommunications ? Operational
Microsoft 365 - Outlook/Teams/Sharepoint/OneDrive Operational
Banner Applications for Employees ? Operational
Duo 2-Step Authentication Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Admin Panel Operational
Google Apps Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Zoom Operational
Zoom Video Webinars Operational
Zoom Group Messaging Operational
Zoom Meetings Operational
Zoom Software Operational
support.dccc.edu ? Operational
Printing Operational
90 days ago
100.0 % uptime
Today
DocuSign Operational
csWiki Operational
90 days ago
100.0 % uptime
Today
Connect2Success Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
delaGATE and Internet Outage - Infrastructure Maintenance - Phase 2
Completed - Due to a technical issue, this maintenance window has been canceled and will be rescheduled.
Jul 26, 11:52 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:00 EDT
Scheduled - The College will be performing critical maintenance on our Internet infrastructure components. During this maintenance window, delaGATE and all Internet access will be unavailable. Users will also be unable to access the following resources:

• Internet Access for College Systems
• Adobe Creative Cloud Suite
• BCM
• CampusLogic
• Canvas
• Career Coach
• Connect2Success
• Content Management
• Course Evaluations
• csWiki
• Dayforce
• Degree works
• DocuSign
• Google Apps
• In-Person Tutoring Scheduling
• Library Databases
• NeoGov
• Office 365 Applications
• Online Orientation
• Online Payments
• Online Tutoring
• Parchment
• myDCCC Mobile App
• SignalVine
• Sirsi
• Student Calendar
• Student Email
• Student Records and Bill Payment
• Student Registration and Schedules
• Support Center
• Transfer Check
• VPN services
• Wireless Access
• Zoom
Jun 10, 12:31 EDT
Jul 25, 2024
Scheduled Firewall Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 22:00 EDT
Scheduled - Scheduled firewall maintenance is planned for this time period. No service interruption is anticipated.
Jul 23, 09:59 EDT
Jul 24, 2024
Jul 23, 2024

No incidents reported.

Jul 22, 2024
Banner Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 22, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 20:00 EDT
Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Jul 22, 14:57 EDT
College Wide System Outage - Windows Servers and Computers
Resolved - Technicians have completed mass restoration activities for Marple Campus, Downingtown Center, Pennocks Bridge Center, Southeast Center, and Upper Darby Center. If you experience a computer not functioning as expected, please open a support ticket at support.dccc.edu or call our IT Support team at 610-359-5211. We thank you for your continued patience during this unexpected outage.
Jul 22, 16:47 EDT
Update - Dayforce is now available.
Jul 22, 09:13 EDT
Update - The majority of Marple Campus academic and employee computer systems have been restored.

IT will have a team member at Pennock Bridge, Downingtown, Upper Darby, and Southeast Center on Monday morning to resolve issues with staff computers and then begin working on the remaining academic systems. It is estimated that all academic computers will be restored before classes begin at each branch location.

Students with laptop loaners who are receiving a blue screen should call the IT Support Center at 610-359-5211 or open a ticket at support.dccc.edu to arrange a repair or replacement. You may also come to the Marple Campus IT Support Center, located in Room 4274, for repair. No appointment is necessary.

If you have an employee laptop that is affected and you are located at the Marple Campus, you must bring it in person to Room 4274 for repair. The repair takes less than 10 minutes per machine.

How Do I Know If My Machine Is Impacted:
Your machine will show a blue screen with a sad face; it will boot loop where you cannot log in, or when you log in, you will see a 'Safe Mode' message with a black background. If you do not have any of these symptoms, you do not need to take any action.

If you have any questions or concerns, please contact the IT Support Center at 610-359-5211
Jul 19, 22:12 EDT
Update - We have developed a programmatic fix for all academic systems; however, it requires visiting each computer station individually. IT staff are currently working on restoring Academic systems at the Marple Campus.

Due to additional encryption on employee laptops, additional steps are required for recovery. If your machine is impacted by this issue (receiving a blue screen), additional information on how to get it restored will be forthcoming.

If your machine was powered off or disconnected from the internet before Friday at 12:09 a.m. and brought online or booted after Friday at 1:27 a.m., it is NOT impacted.

Please note that many vendors and cloud providers are also experiencing issues for the same reasons that the College was impacted.
Dayforce is also experiencing an outage that is preventing access to timecard entry and approval.
Finalsite Connect (Blackboard) was impacted and is now back online.
Jul 19, 15:25 EDT
Update - External access to all systems has been restored.
All production servers have been restored.
Marple Security Desk computers have been restored.
Jul 19, 11:53 EDT
Update - delaGATE is back online.
VPN access has been restored.
Jul 19, 10:20 EDT
Identified - We are currently experiencing system-wide outages due to a faulty update published this morning by our cyber security vendor, Crowdstrike, which is impacting all Windows computers and servers. The faulty update will cause a (Blue Screen) on the computer and possibly a boot loop where you cannot access the system.

The College uses a CrowdStike product to identify, detect, and respond to malicious software installed on all Windows systems. The DCCC IT Team is working to restore access as quickly as possible.

We will provide updates as they are available.

Scheduled maintenance is currently on hold.

More information about the CrowdStike issue can be found here:
https://www.bleepingcomputer.com/news/security/crowdstrike-update-crashes-windows-systems-causes-outages-worldwide/
Jul 19, 09:51 EDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Scheduled Network and Server Maintenance
Completed - The scheduled maintenance has been completed.
Jul 19, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 08:00 EDT
Scheduled - Services Impacted
Some network services will be intermittently unavailable during the maintenance period.
The services that will be impacted are:

• Wireless Access
• Email archive
• BDM (Banner Document Management)
• CAPP printing
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Network Printing
• VPN Connectivity

All services are expected to be fully restored by 10 PM
Jul 15, 16:51 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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