DCCC Status

All Systems Operational

delaGATE Operational

Canvas Learning Management System Operational

dccc.edu Website Operational

Online Student Registration Operational

DegreeWorks Student Planning Operational

Online Payments Operational

Network Services Operational

Wireless Connectivity Operational

Telecommunications Operational

Office 365 for Employees Operational

Banner Applications for Employees Operational

Duo 2-Step Authentication for Employees Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Admin Panel Operational

Google Apps Operational

Google Apps Docs Operational

Google Apps Calendar Operational

Google Apps Gmail Operational

Google Apps Drive Operational

Google Apps Hangouts Operational

Google Apps Sheets Operational

Zoom Operational

Zoom Video Webinars Operational

Zoom Group Messaging Operational

Zoom Telephone Services Operational

Zoom Meetings Operational

Zoom Software Operational

support.dccc.edu Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 13, 2020

No incidents reported today.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

delaGATE Login and Single Sign On Maintenance

Completed - The scheduled maintenance has been completed.
Aug 7, 18:00 EDT

Update - The maintenance windows for delaGATE Login and Single Sign On Maintenance has been extended until 6pm.
Aug 7, 14:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 10:06 EDT

Scheduled - During this outage our delaGATE login system (authentication servers) will be upgraded to the latest version. This upgrade will bring additional security enhancements and functionality to our users. All systems which are accessed via the delaGATE login will no longer be accessible via delaGATE once the maintenance begins. Users who are already logged into the apps below may continue to use them until their sessions timeout.

Outage Time Frame: Friday, August 7th - 10am to 3pm
Affected Campuses: ALL INTERNAL AND EXTERNAL USERS

Service(s) Impacted:

• delaGATE and delaGATE accessed applications such as:
o Argos
o Banner 9
o BCM
o CampusESP
o CampusLogic
o Canvas
o Career Coach
o Course Evaluations
o Degree works
o Google Apps
o In-Person Tutoring Scheduling
o Library Databases
o NeoGov
o Office 365 Applications
o Online Tutoring
o Online Orientation
o Phone Directory / Org Chart
o Transfer Check
o Parchment
o SignalVine
o Sirsi
o Smarthinking
o Starfish
o Student Calendar
o Student Email
o Student Registration and Schedules
o Student Records and Bill Payment
o Support Center
o Transfer Check
o Zoom
• Cashnet
• EZ Proxy
• SARSWeb
• VPN services for Employees
• 2 Step Verification for delaGATE (Except Duo)
• Banner SSB
• BDM (Banner Document Management)
• MAPS (Form Fusion & Intellicheck)
• Direct Deposit
Aug 4, 15:54 EDT

Banner Maintenance Notice

Completed - The scheduled maintenance has been completed.
Aug 7, 16:54 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 09:00 EDT

Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Aug 6, 14:34 EDT

Aug 6, 2020

No incidents reported.

Aug 5, 2020

Network Outage for Finance, President's Office, Human Resources and Purchasing Office Locations

Resolved - At 1:45am our team completed the replacement of the impacted network equipment. Connectivity has been verified in each office. We thank you for your patience during this outage.
Aug 5, 07:58 EDT

Identified - A weather related water leak has caused equipment and cabling damage in the network closet located in the 3500 area of Founder's Hall. Facilities and Information Technology team members are working to dry and replace impacted equipment and cabling. This outage is expected to last until Wednesday at 12:00pm. We apologize for any inconvenience that this has caused.
Aug 4, 16:41 EDT

Aug 4, 2020

Intermittent Internet Connectivity

Resolved - Our Internet service provider has confirmed a permanent fix has been implemented. We thank you for your patience during this outage.
Aug 4, 15:55 EDT

Monitoring - We have identified the issue with one of our Internet service providers which is causing the issue. At 10:30am we implemented a temporary fix and things have remained stable. Our provider has advised us that they expect to permanently resolve the issue causing the problem by 2pm EST. We will continue to monitor the situation.
Aug 4, 12:35 EDT

Investigating - We are currently experiencing an issue causing the College Internet access to be intermittently accessible. This impacts users attempting to get to our external websites as well as users on campus attempting to access internet resources. We are working to identify and resolve the issue as soon as possible.
Aug 4, 10:11 EDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

Scheduled Telecommunication and Production Server Maintenance

Completed - The scheduled maintenance has been completed.
Jul 31, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 08:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 28, 13:56 EDT

Scheduled - 1. Telecommunication Server Maintenance
Outage Time Frame: 8:00 am to 4:00 pm
Affected Campuses: All

The Telecommunication Servers that control the calls to all Telephones, Voice mailboxes and menu's need to be upgraded to the latest software release. The upgrade is necessary to keep the Servers up to date with all current manufacturer software patches and improve performance.

The upgrade has been scheduled for Friday July 31, 2020 from 8am to 4pm. Telephone calls may be interrupted for up to 5 minutes between 8am and 12pm and up to 5 minutes between 12pm and 4pm.

The services that will be impacted are:

• Telecommunication

2. Network/Server Maintenance:
Outage Time Frame: 8:00 am to 5:00 pm
Affected Campuses: All

Some network services will be intermittently unavailable during the maintenance period.
The services that will be impacted are:

• Banner Administrative Pages/SSB
• Wireless Access
• delaGATE
• EZ Proxy
• Single Sign On
• Online Registration
• DegreeWorks
• DCCC Website
• Canvas
• Google Apps for Staff and Students
• Smarthinking
• TransferCheck
• BDM (Banner Document Management)
• CAPP printing
• MAPS (Form Fusion & Intellicheck)
• CAPPS printing and other Banner printing processes
• Network Printing
• Webfocus
• Support.dccc.edu

All services are expected to be fully restored by 5 PM.
Jul 27, 15:13 EDT

Banner Maintenance Notice

Completed - The scheduled maintenance has been completed.
Jul 31, 13:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 09:00 EDT

Scheduled - Banner systems are undergoing maintenance at this time. the following components will be intermittently available during maintenance.
Jul 28, 16:58 EDT

Jul 30, 2020

Telecommunications Voice Mailbox Server Patching

Completed - The scheduled maintenance has been completed.
Jul 30, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 18:30 EDT

Scheduled - In order to clear a license issue the Avaya Aura Messaging Server, that handles all voice mailbox messages for the College, needs to have a software patch applied. The patching is expected to take between 20-30 minutes. While the server is being patched new voice mails can still be left and retrieved. During the patching old voice mails may not be retrievable. If you access your voice mailbox during the patching you may receive a message that says "Services are Limited.

The patching has been scheduled for Thursday July 30th, 2020 from 6:30pm to 7:30pm. Voice Menu's will not be affected by this work.
Jul 28, 09:21 EDT